Consolidating utilities operations delivers major efficiency gains for Guam agencies

Scattered office locations for Guam Power Authority and Guam Waterworks Authority were creating significant operational inefficiencies and inconvenience for customers. The agencies needed a solution to improve service delivery, reduce costs and enhance sustainability. After spending more than two decades renting various spaces across the island, they sought to establish a permanent home that would accommodate current operations and future growth.

The agencies faced complex logistical challenges in bringing together diverse operations under one roof while maintaining uninterrupted service to the community. They needed a facility that could serve over 1,300 utility customers at once while providing an efficient, collaborative workspace for hundreds of employees. Additionally, the building needed to meet strict sustainability targets and demonstrate responsible use of public resources. The challenge was developing a comprehensive plan that would effectively consolidate facilities while delivering long-term value and environmental benefits in Guam's tropical climate.

RIM Architects, now part of GHD, conducted extensive stakeholder engagement, including over 60 interviews with GPA/GWA management and staff to understand operational needs and opportunities. We developed a detailed program assessing various scenarios, from maintaining the status quo to full consolidation. Working with Deloitte and Touche, we created a thorough financial analysis demonstrating the benefits of building a consolidated facility. 

The resulting three-story building design incorporates modern materials and systems while drawing inspiration from Spanish-Chamorro architecture. Energy-efficient mechanical, plumbing and electrical systems were integrated to significantly reduce resource consumption. The facility includes water storage and backup power generation capabilities for enhanced resilience. Throughout design and construction, we worked closely with utility agencies and governing bodies to optimize space utilization and ensure alignment with requirements.

Our team provided full architectural and interior design services with project management from master planning through construction. This included developing a comprehensive $2.5 million furniture, fixtures and equipment package with bid assistance. We also provided oversight services for acquiring $250,000 worth of locally produced fine art, resulting in one of the largest collections of modern art on the island. We developed innovative solutions like variable air distribution systems and solar water heating to maximize sustainability. The design accommodates future growth while creating a welcoming environment for both employees and customers. Our careful project management ensured the complex consolidation stayed on schedule and under budget.

The Gloria B. Nelson Public Service Building delivers transformational benefits for both agencies and the community. The consolidated facility has dramatically improved customer service, with capacity to serve more than 1,300 utility customers simultaneously. Staff efficiency has increased through co-location, while operating costs have decreased. The project was completed $1.5 million under its $36 million budget. 

The LEED Silver design reduces environmental impact through 20-30% lower power consumption and 40-50 percent reduced water usage. The building provides a modern, sustainable home for Guam's utilities while allowing for 6 percent staffing growth over 10 years. This successful consolidation has created a model for efficient, sustainable government facilities that serve both operational needs and community interests. The project demonstrates how thoughtful design and careful planning can transform scattered operations into a cohesive, high-performing workplace.