GHD’s award-winning client experience program champions consistency, confidence and trust

This initiative was recently named Client Program of the Year by industry organisation ICON APAC. 

The program is led by GHD's Client Experience team, and backed by new planning tools, data insights and AI-enabled support. The goal is to help GHD teams around the world better understand client needs and deliver more joined‑up outcomes. 

The program replaces older, fragmented client management models, bringing together client feedback, leadership oversight and project delivery teams under a single, consistent approach where every client interaction matters. It also gives clients the option to actively partner with GHD in shaping how they work together. 

“Early results show higher client engagement, stronger feedback scores and clearer decision‑making across the business,” comments Bianca Hayes, GHD’s Client Experience Leader. “For clients, the change means dealing with one connected GHD team, with the right people and the right expertise brought in at the right time. The program reinforces GHD’s shift from a traditional technical services provider to a partner of choice.”

About GHD

GHD is a leading professional services company operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. Committed to a vision to make water, energy, and communities sustainable for generations to come, GHD delivers advisory, digital, engineering, architecture, environmental and construction solutions to public and private sector clients. Established in 1928 and privately owned by its people, GHD’s network of 12,000+ professionals is connected across 165 offices located on five continents.