Advanced metering infrastructure: a platform for utility resilience and public safety
We're entering the post-digital era where the smart water meter is still a billing device but also a sensor that forms the backbone of an intelligent, responsive water network. Utilities can now harness this communication network not just for operations, but to support real-time safety alerts, targeted emergency response and greater community resilience."
What is advanced metering infrastructure?
Emergency response: AMI in action
Public safety and water quality monitoring
Beyond emergencies, AMI also plays a vital role in public safety through continuous water quality monitoring. Innovative utilities are integrating sensors capable of detecting contaminants and anomalies in real time - far faster than traditional lab testing. This supports immediate responses to potential threats and strengthens public health protection.
Globally, AMI-enabled systems are proving their value. Singapore’s Smart Water Grid, operated by the Public Utilities Board (PUB), is underpinned by a robust AMI network. It integrates an island-wide array of sensors and advanced analytics to provide real-time visibility of water quality and system performance. This framework tracks turbidity, chlorine levels, pH and other indicators, enabling quick action to uphold high water standards and maintain a resilient supply.
Environmental stewardship through data
AMI also helps utilities meet sustainability goals. Accurate, real-time data enables early leak detection and better conservation efforts. By identifying inefficiencies and wasteful practices, utilities can reduce water loss and enhance resource stewardship - critical benefits as climate variability increases stress on water supplies.
In Albuquerque, the Bernalillo County Water Utility Authority (ABCWUA) is using AMI to strengthen pressure management. By pairing smart meters with modern analytics, ABCWUA has moved from reactive troubleshooting to predictive management. What previously took weeks to detect and resolve, can now be handled in hours, saving time, reducing costs and boosting customer service. The utility is also planning to use AMI insights to enhance hydraulic modelling and control water loss more precisely.
The future: AMI as a transformation platform
Looking ahead, AMI is evolving into the digital backbone of modern utilities. No longer limited to meter reads, the next generation of AMI will enable predictive maintenance, demand forecasting and real-time pressure optimisation. It will support digital twins for system modelling, connect to smart home devices and integrate AI tools to streamline operations.
Edge computing at the meter will soon allow on-site detection of leaks or anomalies, reducing reliance on central systems and delivering faster responses. This convergence of real-time analytics and connected infrastructure will help utilities respond with agility while improving customer experience.
However, realising this potential requires more than deploying new technology. It calls for a cohesive digital strategy that aligns IT, operations, asset management and customer service. A clearly defined roadmap is essential to link AMI infrastructure with data analytics, workforce tools and engagement programs.
At GHD, we see AMI not just as a tool, but as a catalyst for transformation. Our approach unites people, processes and technology to help utilities build smarter, more connected and future-ready water systems.