Critical success factors for AI adoption
Artificial Intelligence (AI) is taking centre stage around the world as a driver of transformational change in the workplace. As new tools such as Microsoft’s Copilot and Google’s Gemini become more widely available, organisations are realising the benefits of AI as a business tool that enables change in how work is done, what work is done, and how businesses can create competitive advantage. However AI adoption goes beyond acquiring a new tool or technology; it demands solid foundations like quality data, well-defined strategies, robust governance models and a skilled workforce. And perhaps most importantly, executive leadership that instils a culture of innovation, learning and change management.