Digital Citizen Experiences

Digital 

Digital mediums are core to your council operations.

With an in-house digital team, we cater to the unique needs and goals of public sector audiences through:

• Digital strategy formation 
• Digital transformation services 
• Change management - people and processes
• Responsive website design and development
• Digital procurement platforms
• Custom mobile app design and development
• Microsoft SharePoint planning, development and deployment
• Search Engine Optimisation (SEO)
• Search Engine Marketing (SEM)
• Social media integration
• Council management applications
• Administrative applications for police services
• Networking consulting services and monitoring solutions

Our experts know how to spark meaningful digital interactions, bringing brand values to life and increasing community and citizen engagement. How do we do it? Some of our techniques and approaches include:

• User-focused content development
• Accessibility training
• Integrated marketing communications
• Software development
• Website auditing

Creative 

Creative services help you connect with your audience in truly engaging and imaginative ways.

Through a collaborative partnership with our in-house creative team, your organisation will reach its creative potential, communicating your key messages with a little extra flair. 

We deliver compelling storytelling that boosts your audience reach using communication channels, tools and techniques that engage your citizens, visitors, investors and business owners, such as:

• Animation
• Copywriting
• GIS mapping
• Graphic design
• Illustration
• Infographics
• Gamification
• 2D and 3D visualisation

Recognising that visual learners make up 65 percent of the population, our creative services include helping you explore the power of visual storytelling. Marrying strong graphics with compelling text, our creative approaches include:

• Advertising
• Brand development
• Content development
• eNewsletter and eBlast templates
• Print campaign materials
• Storyboarding
• Web design and development

Mobile 

Mobile services are about creating remarkable user experiences.

We develop mobile solutions that engage communities and start a dialogue with citizens.

In a mobile-first world, knowing your audience means delivering the tools they need to do what they want, when they want, including:

• Geolocation-based applications and tools
• Mobile integration of existing data sources
• Community engagement applications and tools
• Mobile payment options
• Administrative management tools
• Online application and submission tools

With our team of mobile experts, we identify citizens' needs, analyse user behaviours, and adapt to evolving best practices. Our citizen-centric approach delivers positive public experiences. Our expertise includes:

• A/B testing
• Focus groups
• Custom mobile app design and development
• User metrics and automated reporting
• Native mobile app development for iPhone, Android, Windows Phone and Blackberry 10 devices
• Council public engagement applications

Training 

Training is an essential part of better connecting communities and delivering efficient services.

Our technical trainers provide public sector organisations with expert support and hands-on training.

From product and software training to accessibility and analytics training, we give your organisation the tools it needs to measure results, maintain user-centric services and engage your audience in new and innovative ways.

• Accessible documents training on-demand 
• Writing for the web training (including best practices, accessible content standards and audience-centric content)
• Training on SEO and SEM
• Social media training for public sector organisations (setup, monitoring and community engagement)
• Google Analytics training (setup, analysing data and reporting)

Communications 

Communications help tell your story, creating engaging conversations with your community.

Effective communication is the building block of an organisation. We build sustainable strategies that focus on nurturing authentic connections between organisations and audiences, users and citizens.

Improving access to services starts with strong two-way communications. Collaborating with public sector organisations, we deliver measurable results that better connect communities and deliver services more efficiently.

With a team of experienced communicators, we offer the following communications services:

• Communications consulting
• Communications strategy
• Public relations insights
• Brand building
• Marketing strategy
• Content creation (writing, editing and management)
• Social media strategy
• Advertising strategy
• Internal and external communications
• Media relations and training
• Executive communications coaching & training
• Crisis and issue management

SimpleTrack

i:Create™

bids&tenders™

• Posting bid opportunities
• Receiving online submissions
• Comparing bids
• Performing online evaluations and reporting
• Managing contracts and insurance renewals
• Managing vendor communications

Based on vendor testimonials, bids&tenders has proven to be a faster and easier system for bid-takers, increasing the number of responses to Requests for Proposals (RFPs). For more information please visit bids&tenders.

Parking Considerations 

Pingstreet™

Our award-winning mobile app, Pingstreet, is growing at a tremendous rate and is easily adapting to the needs of councils and their citizens. Taking a coordinated and consistent approach to community engagement across all departments and levels of government, Pingstreet offers flexible and scalable design for efficient delivery of valuable information. Data and information management functions also make this mobile app an excellent tool for data collection, helping councils make informed decisions about services impacting the lives of their citizens.

As a mobile platform, Pingstreet's location-based technology gives citizens easy access to real-time information helpful in completing daily tasks, such as garbage and recycling calendars, real-time issues reporting, road closures and detours, news and emergency alerts, hospital information (including emergency room wait times), social media, community calendars and more. For more information please visit Pingstreet.

RecruitRight

Speed is critical in an increasingly competitive market for talent. recruitright is an Applicant Tracking System (ATS) that takes care of all your recruiting needs within one streamlined, efficient and cost-saving system. Spend your time considering qualified candidates so that you can filter and hire faster.

recruitright helps you find the best applicant for your job opening quickly and easily, without having to sift through hundreds of incomplete or unqualified submissions. Streamlining the recruitment process for applicants, candidates can apply directly from their mobile devices, anytime and anywhere. Constantly gathering submitted information, recruitright also helps to build a database of applicants, making it even easier to fill your next vacant position as quickly as possible. For more information please visit recruitright.

Form Builder

Citizen Portal 

Your council. Their Interests. One portal.

It's the experience today's citizens demand. Tailored, personalised information delivered right to users in one simple, intuitive dashboard. By using a single sign-on login with Google, Facebook or other popular platforms, your residents can view the information and services that matter to them.

With the citizenportal, use existing user data and browsing habits to tailor approved dashboard content and help citizens engage with their community on a convenient, easy and personal level. Integrating with more than 35 applications and widgets, each citizen's dashboard will reflect their own interests and provide individual and geolocated neighbourhood information. For more information please visit citizenportal.